Common questions
Common questions about setup, modules, security, and getting started with Suite OS.
Do I need technical knowledge to set up Suite OS?
No. Choose your business type, add your catalogue, invite your team. You're operational in minutes.
What business types does Suite OS support?
Service businesses, retail and product businesses, hybrids, and multi-location operations. Modules are activated based on your type at setup — your admin can adjust anytime.
Can I use Suite OS across multiple locations?
Yes. Multi-branch is built into the platform. Each branch has its own stock and staff; you keep a consolidated view at owner level.
Are there hidden fees?
No. Flat monthly subscription. No per-transaction fees, no module add-ons.
Is my data secure?
Encrypted in transit and at rest. Row-level security ensures tenant data isolation. Full audit log on all plans.
Can I import existing data?
Yes — CSV import for customers, catalogue, and inventory. Contact us for other formats.
What does the trial include?
Every module, fully unlocked, for 14 days. No card required.
Is there a minimum contract?
No. Month-to-month. Cancel anytime. Your data is exportable before your account closes.
Can staff use Suite OS on mobile?
Yes. Fully responsive — mobile, tablet, and desktop. No app download needed.
How does demand forecasting work?
Built from your own booking and sales history. No third-party AI subscription. Available on Growth and Pro.